Shipping Policy
Thank you for shopping with Zentrimalltrade! We are committed to getting your order to you as quickly and efficiently as possible. Below, you will find information about our shipping process, delivery times, and other important details.
1. Order Processing Time
All orders are subject to a processing period before they are shipped. Once your order is placed, our team works to verify, quality check, and package your items. This process typically takes [e.g., 1-3 business days]. Please note that this is separate from the shipping time.
2. Estimated Shipping Times
The delivery time for your order depends on your location and the product purchased. We provide estimated shipping times to help you plan accordingly.
Standard Shipping:
United Kingdom: 3-15 business days
Canada: 10-20 business days
Europe: 10-20 business days
Australia & New Zealand: 10-25 business days
Rest of the World: 15-30 business days
These timeframes are estimates and do not include the order processing time. We do our best to ensure your package arrives within this window, but unforeseen delays can occur.
3. Shipping Costs
Shipping costs are calculated at checkout and are based on the total weight of your order and the destination. You will see the final shipping cost before you complete your purchase. We may also offer free shipping on qualifying orders as part of special promotions.
4. Tracking Your Order
Once your order has been processed and shipped, you will receive an email notification containing your tracking number and a link to track your package’s journey. Please allow a few days for the tracking information to become active.
5. Potential Delays
While we strive to meet all estimated delivery times, some factors are outside of our control and may cause delays. These include:
Customs and Border Control: International orders may be subject to customs inspections, which can cause delays.
Weather and Natural Disasters: Extreme weather or natural events can impact shipping logistics.
Holidays and Peak Seasons: Orders placed during major holidays or busy shopping seasons may experience longer than normal processing and shipping times.
6. Incorrect Address
It is the customer’s responsibility to ensure the shipping address is entered correctly. If a package is returned to us due to an incorrect or undeliverable address, you will be responsible for the reshipping costs. We will contact you to arrange a new shipment.